Decrease in loan auto-approval rates
Jun 12, 15:30 BSTResolved - An update caused all borrower income verification to bypass auto-approval and require manual assessment. The good news: this had no impact on who was approved. The bad news:...
View ArticleHomepage not displaying the correct content
Jul 23, 13:39 BSTResolved - The cache systems are now in full function and homepage is back to normal operation.Jul 23, 12:55 BSTUpdate - We are continuing to monitor for any further issues.Jul 23,...
View ArticleMaintenance on the application
Aug 6, 07:38 BSTResolved - This incident has been resolved.Aug 6, 07:15 BSTIdentified - We are currently in the process of updating the application to support some upcoming product changes.
View ArticleScheduled maintenance on our core infrastructure
Aug 7, 06:16 BSTCompleted - The scheduled maintenance has been completed.Aug 7, 05:52 BSTUpdate - Scheduled maintenance is still in progress. We will provide updates as necessary.Aug 7, 04:00 BSTIn...
View ArticleAuthentication system not working
Aug 7, 16:38 BSTResolved - This incident has been resolved.Aug 7, 16:23 BSTMonitoring - The issue has been fixed and the system is back to be operational.Aug 7, 15:22 BSTUpdate - Fix apply did not...
View ArticleSlow down in systems as our read database is overloaded
Aug 19, 11:55 BSTResolved - The volume of transactions requested by the user(s) was too high. The issue has been resolved now and the final solution will be released tomorrow, August 19th 2019 in the...
View ArticleCore database maintenance
Sep 11, 07:16 BSTCompleted - The scheduled maintenance has been completed, thank you for your patience.Sep 11, 06:45 BSTVerifying - Verification is currently underway for the maintenance items.Sep 11,...
View ArticleCore platform maintenance
Feb 13, 08:00 GMTCompleted - The scheduled maintenance has been completed.Feb 13, 07:56 GMTVerifying - Verification is currently underway for the maintenance items.Feb 13, 07:00 GMTIn progress -...
View ArticleDegraded loan auto approval rates
Mar 11, 17:14 GMTResolved - This incident has been resolved.Mar 11, 17:01 GMTMonitoring - A fix has been implemented and we are monitoring the results.Mar 11, 16:27 GMTUpdate - We're also tracking an...
View ArticleCore platform maintenance
Apr 6, 00:10 BSTCompleted - The scheduled maintenance has been completed.Apr 5, 22:30 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 31, 16:23...
View ArticlePlatform maintenance
Jul 15, 07:56 BSTCompleted - The scheduled maintenance has been completed.Jul 15, 07:47 BSTVerifying - Verification is currently underway for the maintenance items.Jul 15, 07:00 BSTIn progress -...
View ArticleDatabase maintenance
Oct 29, 05:47 GMTCompleted - The scheduled maintenance has been completed.Oct 29, 05:35 GMTVerifying - Verification is currently underway for the maintenance items.Oct 29, 05:00 GMTIn progress -...
View ArticleDatabase Maintenance
Feb 10, 05:49 GMTCompleted - The scheduled maintenance has been completed.Feb 10, 05:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 8,...
View ArticleCore platform maintenance
Apr 6, 00:12 BSTCompleted - The scheduled maintenance has been completed.Apr 6, 00:01 BSTVerifying - Verification is currently underway for the maintenance items.Apr 5, 22:35 BSTIn progress - Scheduled...
View ArticleFrontend database require restart
Apr 22, 13:55 BSTResolved - System and operations have been reestablished.Apr 22, 13:48 BSTMonitoring - The database is back up but we are running some tests before bring it the system back to normal...
View ArticleDatabase Maintenance
Apr 29, 08:22 BSTCompleted - The scheduled maintenance has been completed.Apr 29, 08:22 BSTVerifying - Verification is currently underway for the maintenance items.Apr 29, 08:01 BSTUpdate - Scheduled...
View ArticleEssential Maintenance
Apr 6, 00:21 BSTCompleted - The scheduled maintenance has been completed.Apr 5, 22:01 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 31, 16:16...
View ArticleDatabase Updates
Jul 11, 07:44 BSTCompleted - The scheduled maintenance has been completed.Jul 11, 06:30 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 6,...
View ArticleDatabase Maintenance
Jul 13, 07:47 BSTCompleted - The scheduled maintenance has been completed.Jul 13, 06:31 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 11,...
View ArticleDatabase Upgrades
Jul 25, 07:30 BSTCompleted - The scheduled maintenance has been completed.Jul 25, 06:30 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 18,...
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